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info@artwolfsen.com
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Phone +45 26209599

Terms and Conditions


These terms and conditions ("Agreement" below) refer to online shopping (distance shopping). Artwolfsen.com is the selling party. You ("the Customer" below) is the buying party. The terms and conditions in this Agreement is adapted to sales of goods (products below) to individuals aged 18 years and older. You can easily place an order at http://www.artwolfsen.com. This provision applies only if the customer is a private individual and that the purchase relates to private consumption.
It's easy and convenient to order from artwolfsen.com. We offer secure payment options and safe deliveries. Artwolfsen.com receive your order when you click "Purchase" at the Check-out (step 1 out of 1). When artwolfsen.com have received your order you get an order confirmation sent to the e-mail address you entered when you placed your order. When you click "Purchase" the Agreement is concluded.

Safe shopping with the right to amend your order

If you should change your mind, it is within your right to amend your order. To amend your order, you should contact us on telephone number: +45 (0) 26 20 95 99. Amending of the order must be notified before the order is packed (effected).

Safe shopping with the right to cancel your order

If you should change your mind you can cancel your order. To cancel your order you have to send an email to info@artwolfsen.com .The cancellation must be notified before the order is packed (effected).
The prices are in euro (EUR) including VAT according to current tax rate. VAT is charged with 0% when applicable.

Fee for uncollected parcel

If you are not able to pick up your delivery as agreed, we charge a fee of 100 EUR including VAT. The fee is necessary to cover the shipping and handling fees that occur. Note that if you have not received or collected a parcel, this is not considered as cancelling your order. Order cancellation and return below.

Offers

Offers and promotions promoted on www.artwolfsen.com are valid for as long as the stock lasts unless stated otherwise in the terms and conditions of the offer.

Color rendering of the product images

The product images displayed on www.artwolfsen.com should render the product's color and properties as realistic as possible. As the color rendering might depend on your screen, we cannot guarantee that the products colors are exactly how they are displayed on your screen.

Payment by card

Artwolfsen.com offers payment by card with our partner dandomain.
Dandomain accept the following type of cards; VISA, VISA Electron, MasterCard, Maestro.

Delivery

The products are delivered directly to the address you entered upon ordering by logistic partners. Artwolfsen.com ship orders on weekdays. General delivery times are stated below. If the order includes products with different delivery status, the longest delivery time applies.

Shipping fee: Free shipping

The shipping is free of charge.

Delivery time

Parcels are usually delivered within 1-6 working days from the day the order leaves boozeartgallery.com. The delivery time might be longer during sales. If your delivery address is in a rural area or on an island without normal bridge, the delivery time might be extended with 2-7 working days. A parcel must be collected within 14 days from notification date. Uncollected parcels are returned to artwolfsen.com and the customer is charged a fee of 100 EUR including VAT.

Risk and Liability

The risk of a consignment/parcel is transferred to the customer once delivered. This means that artwolfsen.com is liable for the parcel until delivered to you.
Returns and refunds: 30 days return policy
You have 30 days return policy from when you have received your product. During this period, boozeartgallery.com will refund products for same value you paid. The customer pays for the return shipping cost when invoking the cancellation right. Artwolfsen.com AB will not bear the costs for other services, you will be charged and the cost for the return freight will be deducted from the refund.
The following terms and conditions apply for return policy:
-The product should be unused and in undamaged condition.
-The product should not be assembled.
-The original packaging should be undamaged and labels still attached to the product.

Instructions on how to return an item are included with every parcel.

730 days exchange policy – free of charge!

You have the right to exchange a product within 30 days after the product's been delivered to you. Upon exchange you get a credit voucher with the same value as the returned goods to be used at artwolfsen.com. Using the UPS return label for sending back for an exchange is free of charge. The credit balance for the product is credited from the value of the product you order when invoking the return and exchange policy. Should the value of the products you ordered exceed the balance of your credit voucher, you pay the difference to artwolfsen.com. Should the value of the returned products exceed the value of the products in the new order, the difference will be refunded to you.
The following terms and conditions apply for exchange policy:
-The product should be unused and in undamaged condition.
-The product should not be assembled.
-The original packaging should be undamaged and labels still attached to the product.

Instructions on how to return an item are included with every parcel.

Claims and warranty

Customer who purchased a product as a private individual has the right to return the product if it is incorrect according to Consumer Services Act(1990:932), together with the Consumer Services Act (1985:716). The warranty covers manufacturing defects and valid for 3 years from the time you receive the product. The warranty also covers damages/defects that occurred during the transportation of the product to you. (See Complaints about transport damage below). A product that differs from what has been agreed between you and artwolfsen.com or otherwise is defect can also be regarded as damaged/defected. Defect caused by a damage you have caused, is not considered a manufacturing defect.

Returns

When returning products or material to artwolfsen.com, the products should be packed in a way to ensure protection during transportation. Artwolfsen.com therefore recommend that you always pack the products the same way and with the same wrapping as when they were delivered to you. In case you pack or wrap products in a substandard way and the products are damaged during transport to artwolfsen.com, you are liable for the damage. When returning products to artwolfsen.com, you are liable for the products until they reach boozeartgallery.com in an undamaged condition.

Return instructions
A prepaid return label is included in every package, it is attached on the back side of the receipt. You will be charged a cost for return freight 14,95 EUR for using the return label. The return freight cost will be deducted from your refund. You will not be charged for using the return label if you requested an exchange to a different product rather than a refund. Instructions for return procedure are included in every shipment.

Refunds

We will refund your money no later than 14 days after invoking the return policy or if the return has been an approved claim.

Personal information and privacy

Information such as personal details or other information or part of document that the customer provides to boozeartgallery.com will be stored and processed in a digital format. Artwolfsen.com are liable for storing and processing the information according to the Personal Data Act. The customer's information will be used by artwolfsen.com to enable and ensure a fulfillment of the Agreement as well as for marketing purposes on behalf of the company.

Cookies

Cookies are small text files that are saved on the visitor's computer when they visit a website. At http://www.artwolfsen.com the following types of cookies are used: Session cookies: are stored only temporarily on your computer in order for you to use the website without problems. When you close down the browser saved session cookies are cleared as well. Persistent cookies: "Permanent cookies" are stored on your computer and are permanent. Persistent cookies are used for identifying a frequent visitor and sometimes even as a basis for statistical program. Visitors can manually delete this type of cookie files from their computer. If these files are deleted such as selections made by the visitor on the website will no longer be saved until the next visit.